What "personally supported" really means at OXS.eco

What we promise

Two points, no more. They are small enough for us to keep, and big enough to make a difference.

• Always the same contact person. From day one you have a fixed contact person, and that person stays your contact long after the rollout. You reach them by email or phone. They know your document types and your internal rules, because they were part of the onboarding themselves.
• We tell you up front who to reach and when. If something is stuck, you turn to your contact person. And because the person responsible for rollout and operations is part of the management team herself, nothing gets lost on the way up. You do not have to guess who to reach and when, and you do not have to click your way through a ticket system.

What this support means day to day

When we talk about support, we mean four concrete things.

• We train your team on OXS.eco. In a video call we bring your most frequent document types into the system together and configure the first workflows with your team. At the end you see how a real voucher from your accounting runs through the system. See the onboarding process in detail.
• When data needs to be migrated, we handle it. We take existing records from your accounting systems or a file server out of the legacy system and hand them over in structured form. What is needed in your case we look at beforehand, and we discuss the quote for it with you.
• As much support as you need, for the long run. One customer wants regular status meetings, another is happy with a short line when needed. We follow what works for you, and we stay at your side long after the rollout.
• Direct access to the top. In day-to-day business you deal with two people: your contact person and the management. You do not have to escalate to anyone to be heard.

What we promise no customer

What we do promise is above. Here is what we deliberately do not promise, because it should factor into your decision.

• We do not promise 24/7 support. MAAS is reachable during German business hours. For critical outages outside those hours we have defined routes, but no round-the-clock response commitment. See also how we handle AI data protection.
• We do not promise on-site support. OXS.eco is a cloud platform. We support you by video call, phone and email, but we do not travel to your site, and we do not offer an on-premise deployment. If you need weekly on-site consulting at your own offices or a locally hosted system, vendors with a partner network and an on-premise offering fit you better than we do.
• We do not promise instant Verfahrensdokumentation conformity. Conformity comes out of software + Verfahrensdokumentation + operations. We bring the software and support you with the rest, but your auditor is the one who checks. See audit-proof archiving with Verfahrensdokumentation support.
• We do not promise guaranteed early payment discount gains from day one. Winning back early payment discounts depends on your approval discipline. We supply the tool, you supply the process.
• We do not promise 100% AI accuracy. How good the extraction gets depends on your document types and your suppliers. A blanket rate says nothing about that. Anomalies are made visible, but you decide.
• We do not promise a big bang rollout. We start with one use case and extend module by module. Anything else is a marketing phrase.

Who benefits most, and who does not

Personal support is no cure-all. We fit one kind of mid-sized company, and for another kind we explicitly do not. This list is meant honestly. We would rather win customers who really fit than convince everyone and part ways later.

Benefit most:

• Accounting teams of five people or more that value having personal contacts
• Mid-sized companies under audit pressure (financial services providers, insurance companies) that need a traceable Verfahrensdokumentation
• Companies without dedicated in-house DMS IT
• Managing directors who want a direct escalation line to the vendor

Benefit less or not at all:

• Corporate group structures with 500+ users and multi-country compliance (vendors built for large groups fit better here)
• Pure self-service buyers who want to handle everything through a web portal
• Very small setups with <5 users and minimal workflow requirements (simple filing is often enough there)

How this stays scalable without turning into an empty phrase

The obvious question: if you do all of this personally, how can it grow without tipping over? We have worked out five answers, and all of them are operational. None of them is "we hire more consultants". Scaling through headcount would be the most expensive and slowest route.

• We stay focused: mid-sized companies only, DACH only, document-intensive industries only. No global mass market.
• We bundle touchpoints. Quarterly reviews instead of a daily support hotline.
• You stay independent. In the training your team learns to maintain users, permissions and approval rules itself. You only book support when you really want it.
• We work with fixed procedures: your contact person knows the recurring steps of a rollout and does not reinvent them for every project.
• We charge for it honestly. Our prices reflect that support. What it means for you over five years we work through with your own figures in the initial call. See the pricing model and the DMS cost overview.

If you want to take this further

If, after reading this page, you get the impression that what we describe here could fit your company, the next step is a 15-minute initial call. Directly with a MAAS employee, not with a partner. In that call we reflect your current process back to you and show where OXS.eco has the greatest effect: in accounts payable, in e-invoicing, in archiving or in the digital file.

In those 15 minutes you find out:

• whether OXS.eco fits your size and your industry
• where your strongest lever is
• which phases a rollout typically goes through in your case
• what it costs (as a range)

In the call you speak directly with the management.